Offshoring call center operations is one way for companies to try to reduce their telemarketing spending — but it comes at a high cost itself: Poor results and customer dissatisfaction.
Demand has developed a revolutionary system that consistently produces the most success, without offshoring. Our domestic-based call centers are staffed with a uniquely motivated, highly screened, well-trained professional staff, and we boast low turnover and extreme cost effectiveness. It’s the Demand Difference.
Outbound Call Center Services: Outsourcing your call center services to Demand lets us do the work for you. Our highly trained staff and state-of-the-art call centers ensure that Demand will represent your company professionally and effectively. We can handle all of your business-to-business call center needs, including:
- Appointment setting
- Order processing
- Database verification
- Research and surveys
- Customer cultivation and retention
- Quality initiatives
- Product/customer benchmarking
List Selection and Procurement: The right list is a key component of any successful telemarketing campaign — a missed target is a missed opportunity. While we often work with clients who have researched and developed their own lists, we also have years of expertise in developing and procuring solid, targeted lists for our partners. With access to every top database and experience in creating lists for industries such as healthcare, business services, retail, finance, automotive and education, we have the knowledge, contacts and background to recommend the best lists for your company’s goals. We don’t own or manage the list and we don’t have a stake in which database or company the list comes from. We simply use our expertise and access to provide a well-researched, accurate list that will guarantee the most success for you.
Script Development: Demand can work with your existing script, or we can work with you to develop a perfectly-honed, effective script that will add to your campaign’s success. Our writers have years of experience creating logic-based, decision-tree scripts that help guide each call down the right path.
Cutting Edge Call Center Technology: Our call centers are all equipped with state-of the-art technology, including our voice and data lines, our hardware, and our software. We constantly monitor our centers to make sure all of our systems are up-to-date so that we can provide our clients with a seamless product. Demand utilizes an open database infrastructure, meaning that we can work with just about any program your company uses. We monitor and record every call, enabling us and you to analyze and evaluate your campaign in real time, to see what works and implement processes to ensure constant improvement.
Marketing Services: If your telemarketing campaign is part of a multi-channel marketing program, you need to make sure that all of the parts fit together seamlessly. Demand has crafted a unique four-step process that is specifically designed to achieve four key objectives — acquire new customers, retain existing customers, maximize customer profitability, and maximize your ROI:
Demand Analyzer: We will utilize statistical and market analysis to determine your best customer base
Demand Sustainer: We’ll identify the relative value of your different customer segments, then determine what you need to do to keep your most valuable customers happy
Demand Generator: Using the rich trove of information and insight we’ve gathered about your customer base, we’ll create a marketing campaign specifically designed to target them and drive results
Demand Maximizer: We’ll maximize your company’s profitability by implementing strategies that keep your most valuable customers happy, help you reduce spending on less valuable segments, and transform marginally profitable segments into higher-spending customers.
Whether your business needs direct mail or e-mail campaigns, print or digital advertising, Demand Marketing will craft a campaign that creates even more demand for your business.
Industries We Serve: Can your business profit from our expertise? A Demand generated business-to-business telemarketing campaign will create solid leads and new revenue for your company — regardless of the industry you’re in. We have engineered successful campaigns for companies across the entire spectrum, including:
- Banking/Financial Services
- Business and Professional Services
- Data Processing
- Healthcare/Medical Services
- IT Services
- Manufacturing and Distribution
- Marketing Services
- Security Systems and Services
- Staffing Services