Choosing the right partner will get you the results you need. Demand is that partner.
Telemarketing remains one of the most effective methods for growing your business – particularly in today’s challenging, globalized market. And finding the right company for your outbound call center services is crucial. Choosing the wrong partner can do your business more harm than good. High staff turnover, offshore operations, lack of adequate training, outdated equipment: These are all-too-common call center pitfalls that will cost your business dearly.
With our focus exclusively on business-to-business telemarketing, we have perfected the art and science of call center operations. Whether you need to generate new prospects, set appointments for your sales staff, gather information or reach out to current customers, we will work with you to craft the perfect program to get the results you need.
What makes Demand different? It boils down to these key elements:
Agent quality, training and management: Your telemarketing agents are often the first line of communication between you and your customers. How they perform is essential: A bad impression can create a bad impression of your company, one that might last. We know this, and so we make sure all of our agents undergo a thorough screening, training and testing process before they can pick up the phone. We have one of the lowest agent turnover rates in the industry, and it shows in the quality of our staff.
Technological Sophistication: All of our call centers are wired with the most upto-date technology. From our voice and data lines to our T-1s to our agent productivity software to our predictive dialers to our lead management systems, all of our equipment and software is constantly updated. Every call is logged and recorded, giving us and you complete access to the work being done on your behalf — an amazingly effective training, management and quality control tool.
Cost and ROI: When you get a quote from Demand, it will include all call center labor costs, phone costs, agent supervision, project management, training, IT support and campaign reporting. You will know exactly what you are paying for without hidden fees or “surprise” extra costs. Our call center quality is best-in-class, and our pricing is exceptionally competitive — making your return on investment clear.